Refund & Cancellation
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Refund
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All Pilates service sales are final. No refund for service sales.
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Retail Sales No refunds or exchanges on retail purchases, unless item is deemed faulty. No refunds or exchanges will be issued due to change of mind or incorrect selection.
Service Sales Refunds will be issued in case of a merchant processing error. Studio credits will be issued for the full amount paid will be issued for incorrectly processed sales.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
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No cancellation for retail sales.
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Cancellations for Pilates service sales
We understand that life can be unpredictable. Thank you for respecting our safety policy and honoring our strict 24 hour cancellation policy for all bookings. Please note that all cancellations or changes received via email are not valid. All cancellations or changes must be managed online via your account at least 24 hours prior to your booking to avoid forfeiting your credit.
Cancellations or changes made within 24 hours of the booking time are not eligible for a credit.
All no-shows and late arrivals of over 30 minutes are not eligible for a credit.
Additional non-returnable items:
Gift cards
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To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@amynypilates.com
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Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@amynypilates.com and send your item to: AmyNYPilates, 109 W 38th St, Suite 303, New York, NY10018
Shipping
To return your product, you should mail your product to: AmyNYPilates, 109 W 38th St, Suite 303, New York, NY10018
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
